1. Responsible for service delivery Jio Business Bundle customers - OTT services over FTTx Product
2. Ensure enhanced success of delivery vis-a-vis cases attempted in the field by reduction in on-hold cases
3. Follow up for resolution with Hold bucket owners (Planning, Construction, Fiber, Deployment, Operations teams)
4. Monitor progress and delivery TAT achievement as per internal SLA with relevant stakeholders
5. Identification of `root cause` and elimination of delay reasons by process correction and automation
6. Conduct periodic reviews with stakeholders on `On-hold` pendency
7. Loopback with customer in case of Jeopardy
Education Requirement Any Graduation - MBA Preferred
Experience Requirement 12 - 18 years
Skills & Competencies
1. Telecom products knowledge
2. Process orientation
3. Cross-functional communication
4. Project management skills
5. Problem solving skills
6. Stakeholder management skills
7. Customer focus
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Location Map: Mumbai
📌 SD Program Manager ( 86932447 ) (India)
🏢 Reliance Jio Infocomm
📍 India
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