Experience: 12+ Years (including 5+ years in a leadership/people management role)

Location: Hyderabad and Bengaluru are preferred followed by Other Locations

Role Overview

We are seeking an experienced SAP BASIS Manager to lead, manage, and mentor a team of 60+ SAP professionals while ensuring the stability, scalability, performance, and strategic direction of SAP landscapes.

The ideal candidate will possess a strong technical foundation in SAP BASIS, proven leadership capabilities, and extensive stakeholder management experience.

Key Responsibilities

Leadership & People Management

- Lead and manage a team of 60+ SAP BASIS consultants, engineers, and leads.
- Drive team performance, capability development, resource planning, and succession planning.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Manage team utilization, career growth, and performance evaluations.

Stakeholder Management

- Act as the primary point of contact for senior business and IT stakeholders.
- Build strong relationships with customers, leadership teams, vendors, and partners.
- Provide regular updates on service performance, risks, escalations, and improvement initiatives.
- Drive executive-level discussions and governance meetings.

Service Management & Governance

- Ensure adherence to ITIL-based service management processes.
- Lead incident, problem, change, and release management activities.
- Define and monitor operational KPIs, SLAs, and continuous service improvement plans.
- Manage escalations and drive timely resolution of critical issues.

Strategic & Program Management

- Support SAP transformation and modernization initiatives.




- Drive operational excellence, automation, and process improvements.
- Manage project delivery timelines, risks, budgets, and resource planning.
- Partner with enterprise architects and SAP leadership on roadmap planning.

SAP BASIS Delivery & Operations

- Oversee SAP BASIS operations across multiple SAP landscapes and environments.
- Ensure high availability, performance, security, and reliability of SAP systems.
- Drive SAP upgrades, migrations, patching, system refreshes, and transformation initiatives.
- Collaborate with cross-functional teams to support business-critical SAP applications.

Required Qualifications

- 12+ years of overall experience in SAP BASIS administration and delivery.
- Minimum 5+ years of experience leading and managing large teams (50+ members preferred).
- Robust technical expertise in SAP BASIS, SAP HANA, system administration, performance tuning, upgrades, and migration activities.
- Proven experience in stakeholder management and client engagement.
- Experience managing large-scale SAP environments and support operations.
- Excellent communication, leadership, and problem-solving skills.

Preferred Certifications

- ITIL Foundation/Intermediate
- Certified Scrum Master (CSM) / Scrum Certification
- PMP (Project Management Professional
- SAP certifications are an added advantage.

Key Competencies

- Leadership & Team Management
- SAP BASIS & Technical Architecture
- Stakeholder & Client Management
- Service Delivery Management
- ITIL Processes & Governance
- Program & Project Management
- Strategic Planning & Decision Making
- Risk & Escalation Management

IMMEDIATE JOINERS ONLY

📌 SAP BASIS Manager (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad