Company: Emo Matrix

Department: Sales / Business Development

Position: Sales Support Executive

Experience: Fresher to 1–3 Years

Employment Type: Full-Time

Role Overview

Emo Matrix is looking for an energetic and organised Sales Support Executive to support the sales team in managing leads, follow-ups, documentation, CRM updates, customer coordination, and daily sales operations.

The role is suitable for freshers as well as candidates with 1–3 years of experience in sales support, customer service, telesales, business development, or operations.

Key Responsibilities

- Manage and update leads received through Meta, Google Ads, referrals, organic enquiries, and other sources.
- Maintain accurate lead data in the CRM and sales trackers.
- Assist the sales team with lead allocation and follow-up tracking.
- Contact prospective learners through calls, WhatsApp, and email when required.
- Understand basic customer requirements and route leads to the appropriate counsellor/program manager.
- Track fresh leads, hot follow-ups, cold follow-ups, ready-to-pay leads, lost leads, and enrolments.
- Ensure timely follow-ups are completed by the sales team.
- Maintain records of conversations, follow-up dates, and customer responses.
- Coordinate with counsellors and program managers regarding lead status and conversions.
- Support customers with basic information about programs, fees, payment processes, and enrolment procedures.
- Coordinate payment confirmation with the Accounts team.
- Assist with enrolment documentation and handover of enrolled learners to the relevant support/operations team.
- Prepare daily, weekly, and monthly sales reports.
- Track individual and team sales performance.
- Monitor pending payments and coordinate follow-ups with the concerned sales representative.




- Maintain accurate records of collections and program manager-wise transactions.
- Identify discrepancies in sales or collection reports and coordinate for correction.
- Support the Sales Manager with MIS, reports, data analysis, and administrative activities.
- Ensure that all customer and sales information is handled accurately and confidentially.

Key Skills Required
- Good verbal and written communication skills.
- Robust follow-up and coordination skills.
- Comfortable speaking with prospective customers over calls.
- Basic sales and customer-handling ability.
- Good knowledge of MS Excel / Google Sheets .
- Ability to work with CRM systems and sales trackers.
- Good organisational and documentation skills.
- Ability to multitask and work in a target-driven environment.
- Strong attention to detail.
- Positive attitude and willingness to learn.

Qualification
- Graduate in any discipline.
- Fresh graduates with good communication and coordination skills are welcome to apply.
- Candidates with 1–3 years of experience in Sales Support, Telesales, Customer Support, Business Development, EdTech, Education, or Service Sales will be preferred.

Key Performance Indicators – KPIs Performance will be measured on:
- Lead response time
- Accuracy of CRM updates
- Follow-up completion rate
- Number of leads successfully coordinated
- Pending lead reduction
- Sales team support efficiency
- Enrolment documentation accuracy
- Payment follow-up effectiveness
- Accuracy of sales and collection reports
- Data and MIS accuracy
- Customer communication quality
- Timely completion of assigned tasks

Ideal Candidate The ideal candidate should be proactive, organised, disciplined, and comfortable working with sales data and customers . The person should be able to coordinate between prospects, counsellors, program managers, Accounts, and Operations while ensuring that no lead or follow-up is missed.

📌 Sales Support Executive (Noida)
🏢 ️ Emo Matrix Group™
📍 Noida