The Tamarillo Groups

Company: The Tamarillo Groups

Website: www.thetamarillo.com

Location: Work From Home — candidates based in Tamil Nadu or Karnataka preferred, ideally Bangalore or Coimbatore

Equipment: Company provides a phone for calls; a laptop can also be arranged if needed

Experience Level: Minimum 2 years in Front Office, Reservations, Hospitality Sales, or Tele-calling / Inside Sales

Compensation: ₹15,000 fixed monthly during a 3-month probation, plus up to 3% incentive on every direct booking you convert during this period. Moving to ₹18,000 fixed plus up to 5% incentive on every direct booking after probation — for top performers, this can mean up to ₹15,000–20,000/month in incentive on top of fixed pay.

About the Role The Tamarillo Groups is a founder-led hospitality company building a portfolio of boutique stays in Ooty. We're hiring a Sales & Reservations Executive to drive bookings across our two properties — The Tamarillo and Amber by The Tamarillo (9 rooms combined) — and work directly with the founding team as we grow.

This is a sales-driven role — you'll handle inbound guest inquiries as well as proactive outbound follow-up to convert leads into confirmed bookings, including cross-selling Amber's experience add-ons (campfire, breakfast, private taxi sightseeing across Ooty, Coonoor, and Pykara) as part of the booking.

Earning Potential

Your fixed pay is ₹15,000/month during a 3-month probation, moving to ₹18,000/month once confirmed — plus up to 5% incentive on every direct booking you convert, with top-performer potential of ₹15,000–20,000/month on top of fixed pay. This role suits someone motivated by ownership over their numbers and comfortable picking up the phone proactively.

What You'll Do

Outbound Sales: Work leads through to confirmed bookings via outbound calls, WhatsApp, and email; follow up persistently and professionally to close bookings; provide quick,



accurate quotes for room stays across both properties and cross-sell Amber's add-on packages (campfire, breakfast, private taxi to Ooty/Coonoor/Pykara) along with custom group-stay requests; build relationships with local travel agents and travel companies to generate referral bookings; and log lead source, follow-up status, and conversion outcomes in the tracker.

Guest Relations & Reservations: Attend to all guest inquiries via phone, WhatsApp, and email, and perform follow-up calls to confirm bookings for our rooms and stay packages.

Front Office System Management: Update the Property Management System (eZee) and maintain internal trackers to ensure accuracy in room inventory and vehicle scheduling.

Operations Coordination: Act as the link between guests and our ground staff (caretakers and drivers), communicate guest requirements and arrival schedules to the Ooty and Coimbatore teams, and coordinate Tootle Taxi bookings and driver scheduling alongside stays at both properties.

Billing & Documentation: Handle payment collections (cash, UPI, bank transfer) and generate invoices, and maintain records of booking-wise financial data — reconciling daily collections against confirmed bookings and following up on outstanding dues.

Working Hours

This is an outbound-heavy, guest-facing role, so coverage extends beyond a typical 9-to-5 window — leads need to be called when guests are reachable, not just when it's convenient. As this is a Work From Home role,



hours run on a break shift basis — split across the day rather than one fixed continuous block — giving you flexibility in how you structure your day as long as guest and lead follow-up needs are covered.

What We're Looking For

- Experience: Minimum 2 years in Front Office, Reservations, Hospitality Sales, or Tele-calling / Inside Sales — comfort with outbound calling and follow-up-driven targets is more important than which of these you've done
- Languages:
- English — strongly preferred, for skilled guest communication
- Tamil — strongly preferred, for coordination with ground staff and drivers
- Hindi — conversational level is sufficient, for guests from North India
- Technical Skills: Comfortable with MS Excel; experience with a Hotel PMS is a plus — eZee preferred. PMS training will be provided if you're not already familiar with it. Company provides a phone for calls; a laptop can be arranged if you don't have one
- Other: Strong mental math for quick quotes, comfort with basic bookkeeping and payment reconciliation, persistence and a positive attitude toward follow-up calling, comfort building relationships with travel agents/trade partners, a disciplined and polite communication style, and comfort working directly with a small founding team

Why Join Us

- Direct founder access: You'll report directly to the founding team — no middle management, no bureaucracy, and your work has direct visibility from day one
- Growth path: As the portfolio grows, the team will expand — early joiners have clear scope to grow into a team-lead or operations-manager role
- Incentives: Up to 5% incentive on every direct booking, with top-performer potential of ₹15,000–20,000/month — full structure discussed at the offer stage

How to Apply Email your resume to [email protected] or WhatsApp it to +91 (phone hidden), along with a short note on your outbound calling / conversion experience and your language proficiency (English / Tamil / Hindi).

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📌 Sales & Reservations Executive (India)
🏢 The Tamarillo
📍 India