We are looking for a confident and customer-focused Sales Receptionist at Aeka Lulu mall who can combine the warmth of a front-desk professional with the acumen of a sales associate. The ideal candidate should be experienced in call handling, appointment scheduling, and influencing customer decisions to drive sales conversions.
Key Responsibilities Front Office Management
- Greet all visitors and clients professionally and warmly.
- Act as the first point of contact for walk-in clients and create a welcoming setting.
- Handle daily front desk operations including call transfers, client registration, and inquiry logging.
Call Center & Communication Management
- Answer, manage, and route incoming calls efficiently using scripts and CRM tools.
- Follow up on leads generated via phone, email, social media, or footfall.
- Maintain a clear call log and ensure timely callbacks and follow-ups.
Appointment & Calendar Management
- Schedule client appointments based on service availability and customer preferences.
- Coordinate with internal teams to ensure smooth workflow.
- Send reminders and handle rescheduling or cancellations.
Sales & Customer Conversion
- Understand customer needs and recommend appropriate services/products.
- Convert inquiries into appointments or direct sales through effective communication and persuasion.
- Upsell or cross-sell services where appropriate.
- Handle basic objections and close over-the-phone or in-person sales when possible.
- Keep daily sales and inquiry tracking updated in CRM.
Support & Reporting
- Work closely with the sales team to support follow-ups and pipeline building.
- Maintain records of customer interactions, feedback, and conversion rates.
- Assist in post-sale customer satisfaction checks and follow-ups.
Skills & Qualifications
- Graduate in Business, Commerce, or related field.
- Minimum 1–2 years experience in front desk, telesales, customer service, or retail sales.
- Excellent communication and persuasion skills in English and local language.
- Proficiency in MS Office, CRM tools, and appointment software.
- Ability to handle multiple tasks and stay calm under pressure.
- Polished appearance and professional demeanor.