Company Description Croma, a brand of Infiniti Retail Ltd. and a wholly-owned subsidiary of Tata Sons, is a leading organized retailer of consumer durables and electronics in India. With over 540 stores across more than 200 cities, Croma is rapidly expanding, particularly in suburban areas of metro cities and tier-2 and tier-3 cities. Customers can shop in a world-class in-store environment or online at www.croma.com, enjoying a seamless omni-channel experience.

Croma’s deep integration with the Tata Neu ecosystem extends product availability through the Tata Neu app. The brand has been recognized among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.

Role Description This is a full-time, on-site Sales Executive role based in Navi Mumbai and Thane.

The Sales

Executive will engage with customers on the shop floor, understand their requirements, and recommend suitable products and solutions across consumer durables and electronics categories.

Responsibilities include demonstrating product features, explaining promotions and financing options, and supporting customers through the purchase process and after-sales queries. The role involves achieving individual and store sales targets, maintaining visual merchandising standards, and ensuring accurate billing and documentation.

The Sales





Executive will also collaborate with the store team to manage inventory, support store events, and contribute to an excellent overall customer experience.

Qualifications

- Candidates should possess robust customer service, relationship-building, and interpersonal skills.

- Candidates should possess sales, upselling, and cross-selling skills with a focus on meeting targets ethically.

- Candidates should possess product knowledge and the ability to quickly learn features across multiple electronics and appliance categories.

- Candidates should possess clear communication skills in English and local languages, along with active listening abilities.

- Candidates should possess basic retail operations skills, including billing, handling cash or digital payments, and understanding store processes.

- Candidates should possess problem-solving abilities and a proactive approach to resolving customer issues and escalations.

- Candidates should possess teamwork and collaboration skills to work effectively with store colleagues and managers.

- Prior experience in retail sales, especially in consumer electronics or durables, is preferred but not mandatory.

- Minimum educational qualification: Higher Secondary (12th grade); a graduate degree in any discipline is an advantage.

📌 Sales Executive (Navi Mumbai)
🏢 Croma
📍 Navi Mumbai