Customer Handling &

- Support

- Handle customer queries received through calls, WhatsApp, email and e-commerce platforms.

- Respond to customer enquiries regarding products, prices, availability, orders, delivery and payments.

- Resolve customer complaints professionally and ensure timely closure.

- Follow up with customers regarding pending orders, deliveries, returns and replacements.

- Maintain a positive relationship with customers and ensure a high level of customer satisfaction.

Sales &

- Order Coordination

- Coordinate with customers for online orders and enquiries.

- Process and track orders received through various e-commerce channels.

- Monitor orders from order placement until dispatch and delivery.

- Coordinate with the warehouse, logistics, billing and sales teams for timely order processing.

- Follow up on pending, delayed, cancelled and returned orders.

- Coordinate for replacement/refund requests as per company policy.

E-Commerce Platform Coordination

- Monitor customer orders and queries on e-commerce portals/marketplaces.

- Handle marketplace tickets, customer complaints and order-related issues.

- Coordinate with marketplace teams wherever required.

- Ensure accurate product information, pricing, availability and order details.

- Monitor customer feedback and ratings and escalate recurring issues to the concerned team.

Sales Follow-Up &

- Business Support

- Follow up with customers for repeat orders and potential sales opportunities.

- Support the sales team in converting enquiries into orders.

- Maintain customer databases and records.

- Track leads, enquiries, orders and follow-ups.





- Identify recurring customer requirements and communicate them to the Sales/E-Commerce Manager.

Reporting &

- MIS

- Prepare daily/weekly/monthly sales and order reports.

- Maintain records of customer complaints, returns, cancellations and resolutions.

- Track pending orders and follow-up status.

- Provide regular updates to the reporting manager on sales performance and customer issues.

- Maintain accurate data in Excel/CRM/e-commerce systems.

Coordination With Internal Teams The candidate will regularly coordinate with:

- E-Commerce Team

- Sales Team

- Warehouse &
- Dispatch Team

- Logistics/Courier Partners

- Billing &

- Accounts Team

- Customer Service Team

- Marketing Team

Required Skills &

- Competencies

- Excellent verbal and written communication skills.

- Solid customer handling and problem-solving skills.

- Good follow-up and coordination abilities.

- Good knowledge of MS Excel, Word and Email.

- Basic understanding of e-commerce platforms/marketplaces.

- Ability to manage multiple orders, queries and follow-ups simultaneously.

- Good attention to detail and accuracy.

- Strong interpersonal skills and a customer-centric approach.

- Ability to work under deadlines and handle pressure.

- Knowledge of CRM/e-commerce seller portals will be an added advantage.

Qualification &

- Experience

- Graduate in any discipline.

- 0–3 years of experience in Sales Coordination, Customer Support, E-Commerce Operations, Inside Sales or Order Management.

- Candidates with experience in FMCG, Cosmetics, Consumer Care, Pharma or similar consumer-facing businesses will be preferred.

Pay: ₹11,532.08 - ₹20,000.00 per month

Work Location: In person

📌 Sales Coordinator (Andheri)
🏢 Syncom Formulations (India
📍 Andheri