Were Hiring: Hair Coach (Retail Experience Role)

Department: Customer Experience / Clinic Operations

Reporting To: Assistant Store Manager

Employment Type: Full-time

Working Hours: Rotational shifts (10 AM 7 PM / 1 PM 10 PM), 6 days a week

About the Role

If you come from a retail/store background and enjoy interacting with customers, this role is for you.

As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.

This role is a mix of customer service, consultation support, and relationship managementsimilar to how you would engage, guide, and retain customers in a retail store environment.

What Youll Do (Retail + Customer Experience Focus)

Customer Interaction & In-store Experience:

Welcome walk-in customers and ensure a warm, personalized experience

Understand customer concerns and guide them through consultations

Consultative Approach

Explain Trayas treatment journey in a simple and relatable way

Assist customers in understanding doctor recommendations and product usage

Customer Retention & Relationship Building:

Build long-term relationships with customers

Motivate them to stay consistent with their treatment plans

Drive repeat visits and product reorders

Follow-ups & Engagement:

Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day





Track customer progress and ensure satisfaction

Handling Concerns & Objections:

Address customer queries around usage, results, or concerns

Provide reassurance and escalate to doctors when required

Store Operations & Ownership:

Maintain store hygiene, product display, and inventory checks

Ensure smooth day-to-day clinic/store operations

Customer Advocacy

Encourage reviews, feedback, and testimonials

Deliver a high-quality experience that customers talk about

Who Should Apply

Any Graduates

Experience in retail stores, salons, wellness centers, or customer-facing roles

13 years of experience in customer handling / sales / service roles

Strong communication skills (English, Hindi + local language)

A people-first mindset with empathy and patience

Comfortable with targets, customer engagement, and follow-ups

Basic comfort with digital tools (CRM, WhatsApp, etc.)

What We Offer

Opportunity to transition from retail/store roles to a fast-growing health-tech brand

Exposure to consultative selling and customer experience roles

Structured training and onboarding

Competitive salary with performance incentives

Clear growth path within clinic operations and customer experience

What Success Looks Like in This Role

High customer satisfaction and engagement

Solid repeat customer base

Consistency in treatment adherence

Positive customer feedback and reviews

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