Role Overview Manage end-to-end Noida RTO operations and ensure timely execution of RC transfers, fitness renewals, duplicate RCs and HSRP. Coordinate with customers for party peshi and resolve any documentation or process-related dependencies. Handle customer escalations and provide timely resolution.

Develop and manage a robust vendor network across Noida, Delhi and Gurgaon to improve operational capacity and turnaround time. Coordinate with internal teams, including Sales, to resolve customer-related escalations and operational dependencies. Initially manage Noida RTO operations, with additional responsibility for Delhi and Gurgaon RTOs. · Technical Skills: Excel · Communication Skills: Hindi speaking candidates are preferred · Customer Backward thinking: Understands and anticipates customer needs,



provides consistent quality service and maintains a strong customer-oriented mindset – The candidate is expected to understand and empathise with customer concerns, identify the root cause of issues, and take ownership of driving timely and effective resolutions while ensuring a positive customer experience. · Problem Solving: Ability to identify issues and find creative, effective solutions – The candidate is expected to face problems head-on, proactively explore possible solutions, and seek support wherever necessary.

Issues should be raised along with potential solutions or a explicit assessment of the way forward.

📌 RTO Operation Lead (Noida)
🏢 Varimo opportunities
📍 Noida