Required Travel :Minimal

Managerial - Yes

Location: :India- Gurgaon (Amdocs Site)

In one sentence

We are seeking an experienced RAN Service Manager with strong expertise in 4G LTE Operations & Optimization, Nokia/Ericsson technologies, network automation, and telecom managed services.

All you need is...

Required Qualifications:

- B.TECH /BE Degree in Electronics, Telecommunications, or related field.
- 14-18 years of experience in Telecom RAN Operations and Service Management.
- Strong experience in 4G LTE/5G RAN Operations and Optimization .
- Hands-on experience with Nokia or Ericsson RAN platforms, and Tools .
- Experience managing telecom service delivery teams.
- Strong understanding of mobile network architecture and RAN KPIs.
Expertise in Automation .

- Leadership & Behavioral Competencies:

- Strong leadership and people management skills.
- Excellent team player with the ability to motivate teams.
- Strong customer handling and stakeholder management skills.
- Excellent communication and presentation skills.
- Ability to work under pressure and manage critical situations.
- Strong decision-making and problem-solving capability.
- Good conflict resolution and negotiation skills.
- Excellent cross-functional and inter-department coordination skills.
- Self-driven, proactive, and result-oriented mindset.
- Strong customer-facing experience.
- Ability to handle customer escalations professionally.
- Conduct service review meetings and operational governance discussions.
- Build solid customer relationships and ensure high customer satisfaction.
- Understanding telecom managed services environments.

What will your job look like?

- Manage and support 4G/5G RAN operations and optimization activities.
- Monitor and improve network KPIs, performance, and service quality.
- Analyze network performance issues and drive corrective actions.




- Lead troubleshooting and resolution of complex RAN faults and incidents.
- Ensure network availability, reliability, and optimal performance.
- Coordinate with optimization teams to improve network coverage, capacity, and user experience.
- Review and validate network changes, software upgrades, and parameter modifications.
- Drive root cause analysis (RCA) and preventive action implementation.
- Provide technical guidance and mentoring to team members.
- Work closely with Nokia/Ericsson technical teams and customers for issue resolution.
- Support customer escalations and critical network events.
- Maintain technical documentation and operational procedures.
Hands of Automation process (RAN Automation/Workflow automation)

- Managerial Responsibilities

- Manage and lead RAN service delivery teams.
- Drive team performance, productivity, and customer satisfaction.
- Plan resource allocation, shift management, and workforce scheduling.
- Conduct regular team reviews, coaching, and performance evaluations.
- Ensure SLA and KPI compliance across all service operations.
- Handle customer communications, escalations, and service reviews.
- Coordinate with multiple internal departments .
- Lead service improvement initiatives and operational excellence programs.
- Prepare and present operational reports to customers and senior management.
- Foster a collaborative, positive, and high-performance team culture.
- Drive process adherence, governance, and continuous improvement initiatives.





Why you will love this job:

- You will be challenged with leading and mentoring a few development teams & projects.
- You will join a robust team with lots of activities, technologies, business challenges and a progression path.
- You will have the opportunity to work with the industry most advanced technologies.

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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