At Twin Birds , we believe that great retail is not just about selling products — it’s about creating a excellent customer experience every time a customer walks into our store.
We are looking for a passionate and customer-focused Store Manager to lead our store team and deliver an exceptional shopping experience.
? Key Responsibilities
- Create a welcoming and memorable experience for every customer
• Lead the team with a strong focus on customer service & satisfaction
- Understand customer needs and ensure the right product recommendations
- Handle customer queries, feedback and concerns professionally
- Build strong customer relationships and encourage repeat visits
- Drive sales while maintaining the highest standards of service
- Coach and motivate the team to deliver consistent service excellence
- Ensure store presentation, VM and product availability meet brand standards
• Monitor key performance indicators and take action to improve both sales & customer experience
? We’re Looking For
✔️ Strong customer-first mindset
✔️ Excellent communication and interpersonal skills
✔️ Passion for fashion retail and customer engagement
✔️ Proven team leadership experience
✔️ Ability to handle customer situations with patience and professionalism
✔️ Sales-driven with a strong focus on service quality
Your goal:
? Turn every store visit into a positive customer experience.
? Location: Chennai
?️ Brand: Twin Birds
? Position: Store Manager
If you are passionate about people, retail and creating exceptional customer experiences , we’d love to hear from you.
? Share your CV / Connect with us for opportunities with Twin Birds.