Job Role

- Restaurant General Manager (RGM)

- Restaurant Operations Manager

- Lead and manage all aspects of restaurant operations.

- Ensure exceptional guest experiences and consistent service quality.

- Achieve sales, profitability, and operational targets.

- Maintain operational excellence and compliance with company policies and brand standards.

- Manage and develop a high-performing restaurant team.

- Ensure compliance with food safety, hygiene, sanitation, and statutory requirements.

- Monitor restaurant performance and implement corrective actions to improve business results.

Key Responsibilities

Restaurant Operations

- Oversee day-to-day restaurant operations and ensure smooth functioning.

- Ensure adherence to SOPs, operational standards, and brand guidelines.

- Monitor restaurant cleanliness, equipment maintenance, and overall ambience.

- Ensure timely opening and closing of the restaurant.

- Manage shifts effectively and ensure adequate manpower availability.

Sales &

- Business Performance

- Achieve monthly, quarterly, and annual sales targets.

- Drive revenue growth through local store marketing and promotional activities.

- Implement upselling initiatives to increase sales.

- Analyze daily sales reports and develop action plans to improve performance.

- Monitor key business metrics and identify opportunities to maximize profitability.

Financial Management

- Manage the restaurant's Profit &
- Loss (P&L;).

- Control food costs, labor costs, and operating expenses.

- Optimize manpower utilization while maintaining service standards.

- Ensure accurate cash handling, banking,



and financial reconciliation.

- Monitor restaurant profitability and take corrective actions when required.

Team Management

- Recruit, train, coach, and develop restaurant team members.

- Conduct performance reviews and provide regular feedback.

- Prepare staff schedules and manage manpower planning.

- Foster a positive work environment and encourage teamwork.

- Drive employee engagement, retention, and succession planning.

- Ensure completion of required team training programs.

Customer Experience

- Deliver outstanding customer service and maintain high guest satisfaction.

- Handle customer complaints promptly and effectively.

- Monitor customer satisfaction, online reviews, and NPS.

- Ensure consistent product quality and service excellence.

- Monitor order accuracy and speed of service.

Inventory &

- Supply Chain

- Maintain appropriate inventory levels and ensure timely ordering of supplies.

- Minimize food wastage and inventory variance.

- Ensure proper stock rotation using FIFO/FEFO practices.

- Conduct periodic stock audits and inventory reconciliation.

- Monitor stock usage and identify inventory-related issues.

Food Safety &

- Compliance





- Ensure compliance with food safety, hygiene, and sanitation standards.

- Maintain compliance with statutory regulations and company policies.

- Ensure successful completion of internal and external audits.

- Promote a safe working environment for employees and guests.

- Monitor food safety and audit scores and take corrective action where required.

Reporting &

- Analytics

- Prepare and review daily, weekly, and monthly operational reports.

- Monitor KPIs and implement corrective actions to improve performance.

- Analyze business and operational data to identify improvement opportunities.

- Present business updates and performance reports to the Area/District Manager.

Key Performance Indicators (KPIs)

- Sales Growth.

- EBITDA / Restaurant Profitability.

- Food Cost %.

- Labor Cost %.

- Customer Satisfaction (NPS).

- Online Ratings (Google, Swiggy, Zomato).

- Order Accuracy.

- Speed of Service / Delivery Time.

- Employee Attrition.

- Team Training Completion.

- Audit &
- Food Safety Scores.

- Inventory Variance.

- Store Productivity.

Qualifications

- Any Graduation.

- Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field is preferred.

- Experience: 4–9 years in the QSR industry.

- Strong leadership and team management skills.

- Good understanding of restaurant operations, sales, financial management, inventory, and food safety.

- Strong customer service and problem-solving skills.

- Ability to manage a fast-paced restaurant workplace.

📌 Restaurant General Manager (Chennai)
🏢 JobTrade
📍 Chennai