Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required – (1-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

- Build trusted relationships with assigned clients and act as their primary point of contact.
- - Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
- - Understand client business goals and suggest relevant solutions to help them achieve better results.
- - Share product/service updates, current features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

- Drive timely contract renewals and ensure minimal client churn.
- - Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- - Provide clients with ROI-driven insights to reinforce the value of our services.





Upselling & Cross-Selling

- Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
- - Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

- Coordinate with support, operations, and product teams to resolve client queries quickly.
- - Maintain accurate records of all client interactions, renewals, and account activities in CRM.
- - Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

- Good Communication
- - Negotiation skills
- - Key account management skills
- - Client Servicing, retention and renewals

📌 Relationship Manager (Field sales) - Chandigarh / Ambala (India)
🏢 Tradeindia.com - Infocom Network Private
📍 India