About Connect2Learn

Connect2Learn is a rapidly growing international EdTech organization focused on delivering high-quality learning experiences to students across global markets, with a strong presence in the USA.

- Location: Kolkata | On-site
- Shift: Night shift| International Market
- Joining: Immediate Joiners Preferred
- Employment Type: Full-Time

We connect students with expert educators through innovative digital learning solutions, with a strong focus on customer experience, learning outcomes, and long-term engagement.

About the Role

We are looking for a proactive, customer-focused, and results-driven International Retention Manager to manage existing customer relationships, drive payment collections, reduce churn, and maximize customer lifetime value in the US market.

The ideal candidate will be skilled at building strong customer relationships, handling objections, identifying retention opportunities, and ensuring a seamless customer journey.

Key Responsibilities

- Manage and strengthen relationships with existing international customers
- Drive timely payment collections, renewals, and continued engagement
- Identify potential churn risks and implement proactive retention strategies
- Handle customer concerns, objections, cancellations, and refund requests effectively
- Drive renewals, upgrades, and upselling opportunities where appropriate
- Ensure a positive and consistent customer experience throughout the journey
- Collaborate with Sales, Operations, Academic,



and Support teams to resolve customer issues
- Maintain accurate customer information and interaction history in the CRM
- Monitor customer engagement and identify opportunities to improve retention
- Contribute to retention strategies and initiatives aimed at improving customer satisfaction and revenue

What We’re Looking For

- Experience in Customer Retention, Customer Success, International Sales, Account Management, or related roles
- Experience handling international/US customers is preferred
- Prior experience in EdTech, international BPO, SaaS, or similar industries will be an advantage
- Strong communication, negotiation, objection-handling, and relationship-management skills
- Customer-centric approach with a strong focus on retention and results
- Ability to work independently while collaborating effectively with cross-functional teams
- Comfortable working in a US night shift
- Immediate joiners are preferred

What We Offer Competitive salary + performance-based incentives

Exposure to international customers and global markets

Opportunities for career growth and professional development

Fast-paced setting within a growing EdTech organization

Collaborative and supportive work culture

Opportunity to directly contribute to customer retention and business growth

Join Connect2Learn and be part of our journey to create meaningful learning experiences for students worldwide.

Apply now — this is a limited opening!

📌 Relationship Manager (Kolkata)
🏢 Connect2Learn
📍 Kolkata