As a Relationship Manager, you will be the first, only, and most significant point of contact for Marzi members. From the moment a lead is generated to every interaction that follows, you will own the relationship end-to-end. You will introduce users to Marzi, understand them deeply, sell curated experiences, resolve concerns, and continuously feed insights back into the system to improve the member journey.

If you enjoy conversations, remember details effortlessly, love selling through trust, and take pride in long-term relationships then this role is for you.

Key Responsibilities

- Lead Engagement & Onboarding • Reach out swiftly and proactively to every lead generated (online or offline). • Introduce Marzi, its philosophy, and how it enhances a member’s social and community life. • Build instant rapport and trust through thoughtful, enthusiastic conversations.
- Deep Relationship Building • Listen patiently and attentively. We expect you to be the ears of Marzi. • Capture even the smallest personal preferences, concerns, or lifestyle cues shared by members. • Document these insights meticulously to continuously improve the user journey and offerings.
- Sales & Performance Ownership • Achieve assigned weekly targets, primarily around: -Selling curated events -Selling travel experiences • Make a minimum of 50 meaningful, conversational calls per day and build the pipeline to make users active on the platform by nudging them for paid activities.




- Communication Excellence • After every interaction, share clear minutes of the conversation with the user on WhatsApp. • Ensure users feel heard, understood, and cared.
- Single Point of Contact (SPOC) • Act as the dedicated relationship owner for assigned users. • Handle all queries, concerns, and issues raised by members. • Coordinate internally and ensure resolutions within defined Turnaround Time (TAT). • Follow through until closure and leave no loose ends.

What We’re Looking For

Must-Have Traits • Infectious enthusiasm with extraordinary patience • Strong conversational and listening skills • Natural relationship builder who enjoys talking to people • Detail-oriented with robust documentation habits • Comfortable with targets, numbers, and accountability • High ownership mindset.

Preferred Background • Experience in relationship management, community management, hospitality, sales, or concierge roles • Comfortable using CRM tools, and call-based workflows • Prior experience selling experiences, memberships, events, or travel is a plus.

Work days per week - 6 days

Weekly off day - Rotational off

Work hours per day - 9 hours ( 10 am to 7pm )

Specific skill requirements - Excellent Communication skills, Empathy

Language specifications (if any) - their customer base is premium hence need folks with good English and communication

Compensation- INR 53,000 (Including 10% TDS)

📌 Relationship Manager - Community Experience (Bengaluru)
🏢 Sheroes
📍 Bengaluru