The Relationship Executive will be responsible for maintaining robust relationships with institutional clients, ensuring student satisfaction, and identifying opportunities to improve vending machine operations and service quality.
Key Responsibilities
- Visit assigned colleges, universities, and client locations regularly.
- Meet institutional stakeholders, wardens, administrators, and facility teams to collect feedback on vending machine performance and services.
- Interact with students to understand their preferences, concerns, and product requirements.
- Observe machine usage patterns, customer behavior, and service issues on campus.
- Prepare and share feedback reports, observations, and recommendations with the operations and growth teams.
- Coordinate with operations teams to resolve complaints and improve service levels.
- Conduct periodic satisfaction surveys among students and client representatives.
- Build and maintain long-term relationships with key client contacts.
- Identify opportunities for machine relocation, product expansion, and additional deployments within campuses.
- Ensure timely closure of client concerns and follow up on action items.
Skills Required
- Strong communication and interpersonal skills.
- Ability to build relationships with clients and students.
- Good observation and problem-solving abilities.
- Proficiency in MS Excel, Google Sheets, and reporting.
- Willingness to travel extensively across assigned locations.
Preferred Qualification
- Graduate in any discipline.
- 13 years of experience in client servicing, customer relations, field operations, or campus engagement.