Job Title: Recruitment Account Manager Industry: Staffing Reports To: Director of Recruitment / Operations Location: Remote (India) Job Type: Full-Time

Job Summary We are seeking an experienced and strategic Recruitment Account Manager with a proven track record in the staffing industry to oversee key client accounts and manage a high-performing team of 15 recruiters. In this role, you will serve as the primary link between enterprise clients and internal recruiting operations, ensuring high-quality talent delivery, client satisfaction, and operational efficiency.

The ideal candidate possesses deep staffing domain knowledge, exceptional client relationship skills, and solid leadership capabilities to mentor, drive, and scale a 15-person recruitment team.

Key Responsibilities Account Management & Client Relations Serve as the primary point of contact for assigned client accounts, managing day-to-day communications and long-term strategic relationships.

Partner with client hiring managers to understand their workforce needs, service level agreements (SLAs), job specifications, and hiring forecasts.

Conduct regular Account Review Meetings (QBRs/MBRs) to present performance metrics, recruitment analytics, and market intelligence.

Resolve escalated issues regarding candidate quality, fulfillment rates, or placement timelines promptly and professionally.

Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.

Team Leadership & Performance Management Directly lead, mentor, and performance-manage a team of 15 recruiters (full-lifecycle / sourcing specialist mix).

Set team targets, key performance indicators (KPIs), and daily operational goals (e.g., submittals, interviews, placements, turnaround time).

Conduct regular 1-on-1 coaching sessions, performance reviews, and training on advanced sourcing techniques and client alignment.





Balance workload distribution across the team based on job order priorities and team bandwidth.

Drive team engagement, accountability, and a high-performance culture aligned with industry best practices.

Oversee end-to-end recruitment workflows to ensure compliance with client SLAs and internal quality standards.

Monitor requisition pipelines, identify delivery bottlenecks, and pivot recruiting strategies in real time.

Leverage Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and recruitment technologies to optimize workflow efficiency.

Analyze recruitment data and metrics to track fulfillment ratios, time-to-hire, cost-per-hire, and recruiter activity.

Qualifications & Requirements Industry Experience: Minimum 10+ years of experience in the staffing agency / recruitment industry (Contract, Direct Hire, or Managed Services Provider (MSP)/VMS models).

Leadership Experience: Minimum 5+ years of direct experience managing and leading a team of recruiters (managing teams of 10 15+ recruiters preferred).

Proven Track Record: History of successfully managing key accounts, driving SLA compliance, and meeting revenue targets.

Tech Savvy: Hands-on experience with Applicant Tracking Systems (ATS), CRM tools, VMS platforms (e.g., Fieldglass, Beeline), and candidate sourcing tools (LinkedInRecruiter, Job Boards).

Communication Skills: Excellent written, verbal, and presentation skills with the ability to interact effectively at executive levels.

Problem-Solving & Analytics: Strong analytical skills to interpret recruitment metrics and implement data-driven solutions.

Education: Bachelor s degree in Business, Human Resources, or a related field (or equivalent experience).

Key Performance Indicators (KPIs) Account fulfillment rate and SLA compliance.

Client retention and account revenue growth.

Team production metrics (Submittal-to-Interview ratio, Interview-to-Hire ratio).

Time-to-fill and candidate offer acceptance rates.

Team retention and engagement scores.

📌 Recruitment Account Manager (India)
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📍 India