? Job Responsibilities ? Welcome customers and provide a friendly front-desk experience . ? Handle incoming calls, customer enquiries, and appointment requests. ? Schedule and manage vehicle service appointments . ? Collect basic customer and vehicle details during service bookings. ? Coordinate with Service Advisors, Technicians, Body Shop, and Spare Parts teams . ? Follow up with customers regarding service appointments, vehicle status, and delivery. ? Assist in maintaining customer records, job cards, invoices, and other workshop documents. ? Enter and update customer/vehicle information in the workshop software or system. ? Handle customer queries professionally and escalate complaints to the concerned team. ? Inform customers about vehicle pickup, delivery timings, and pending requirements. ? Maintain daily records of appointments, calls, walk-ins, and customer interactions.