Purpose of the Job To provide courteous, timely, and efficient assistance to patients throughout their hospital visit, ensuring a smooth patient experience and proper coordination between patients and hospital departments.

Key Responsibilities

- Welcome and assist patients and attendants during their hospital visit.

- Guide patients to registration, consultation, diagnostic, optical, pharmacy, billing, and other departments.

- Assist elderly, differently abled, and patients requiring additional support.

- Help patients understand the basic hospital process and guide them at each stage.

- Coordinate with doctors, nurses, front office, billing, optical, and other departments for smooth patient movement.

- Assist patients during waiting and ensure they are directed to the appropriate area.

- Support patients during investigations, procedures, and other hospital services as required.

- Respond politely to patient queries and provide accurate information within the scope of the role.

- Identify patient concerns and escalate complaints or issues to the concerned supervisor.

- Assist in wheelchair movement and patient transfers when required and as per hospital procedures.

- Ensure patients receive timely assistance and avoid unnecessary delays.

- Maintain proper communication and coordination with the concerned departments.





- Support patient feedback collection and communicate important feedback to the supervisor.

- Maintain patient privacy, confidentiality, and dignity at all times.

- Follow hospital SOPs, safety standards, infection-control practices, and service guidelines.

- Maintain a clean, organized, and patient-friendly workplace in assigned areas.

- Assist in handling emergency situations by immediately informing the concerned medical or supervisory team.

- Maintain basic records and reports related to patient assistance activities.

- Support patient care and service initiatives conducted by the hospital.

- Perform other patient-support duties assigned by the reporting manager.

- Assist patients in sharing their feedback and experience with the hospital.

- Encourage satisfied patients to provide Google reviews and testimonials in accordance with hospital guidelines.

- Coordinate with patients for collecting video, or testimonials with proper consent.

- Explain the feedback/review process to patients and assist them when required.

- Identify patients with positive experiences and coordinate with the concerned team for testimonial collection.

- Maintain records of patient feedback, testimonials, and review requests.

- Escalate negative feedback or patient concerns to the concerned department for timely resolution.

📌 Public Relation Officer (Kannur)
🏢 ABATE AS
📍 Kannur