PRO – Customer Relationship Executive

George Maijo Automobiles Pvt. Ltd. – Maruti Suzuki

Location: Kerala

Experience: 0–4 Years

Job Type: Full time

Department: Customer Relationship / Service

George Maijo Automobiles Pvt. Ltd. is looking for a PRO (Customer Relationship Executive) to join our team. The candidate will be responsible for maintaining strong relationships with customers, ensuring customer satisfaction, handling feedback, and supporting customer retention and service-related activities.

The ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to handle customer queries professionally.

Key Responsibilities

- Welcome and interact with customers in a qualified and friendly manner.
- Maintain robust relationships with existing and new customers.
- Follow up with customers regarding service, vehicle delivery, and customer feedback.
- Conduct customer satisfaction calls and collect feedback.
- Handle customer queries, complaints, and concerns effectively.
- Coordinate with Service Advisors and other departments to resolve customer issues.
- Maintain accurate customer records and update CRM systems.
- Support customer retention and relationship-building activities.
- Inform customers about service schedules, offers, campaigns, and dealership activities.
- Monitor customer feedback and escalate issues to the concerned department when required.




- Assist in improving customer satisfaction and overall service experience.
- Prepare customer-related reports and maintain proper documentation.

Requirements
- Bachelor's degree in Business Administration, Marketing, HR, or a related field preferred.
- 0–4 years of experience in customer relationship management, automobile dealerships, sales, service, or a related field.
- Freshers with good communication skills are encouraged to apply.
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Basic computer and MS Office knowledge.
- Positive attitude and willingness to learn.
- Ability to work as part of a team and handle customer concerns professionally.

Key Skills Customer Relationship Management | Customer Handling | Communication Skills | Follow-up | Complaint Resolution | Customer Satisfaction | CRM | MS Office | Interpersonal Skills | Teamwork

What We Offer

- Opportunity to build a career in the automobile industry.
- Professional and supportive work environment.
- Training and learning opportunities.
- Career growth opportunities.
- Competitive salary based on experience and skills.

Job Location: Kakkanad, Kochi Join George Maijo Automobiles Pvt. Ltd. and be a part of our customer-focused team!

Pay: From ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 Public Relation Officer (Kakkanad)
🏢 GEORGE MAIJO AUTOMOBILES
📍 Kakkanad