This is a key role for anyone interested in application support and IT service management. The ideal candidate will serve as the first point of contact for application inquiries, manage incidents, and support end users in a fast-paced setting. This position requires strong communication, troubleshooting, and multitasking skills. The role may require shift work to support users across different time zones.

Key Responsibilities

- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.

- Track all alert emails and take required action.

- Follow defined process flow for all cases.

- Handle Code Registration Requests from Users.

- Handle Data Provision task.

- Do primary analysis for responding to user queries.

- Provide root cause analysis on reported problems and suggest solutions wherever possible.

- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.

- Coordinate with Development & System Support teams as required.





- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.

- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release.

- Update daily log sheets and ensure proper shift hand-over.

- Document standard procedures.

- Provide support during UAT and Training.

- Ensure task timelines are met consistently, and the process standards are followed.

- Gain knowledge of the International Shipping Industry business.

- Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.

- To complete all related tasks commiserating the position that may be assigned by the superiors from time to time.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Partner (Kolkata)
🏢 MOL Information Technology
📍 Kolkata