Job Summary To drive effective delivery of project(s)/program as per the agreed Compliance norms, timelines, scope, budget with high CSAT.
Key Responsibilities
1. To ensure tracking & adherence to budget allocated to all transition/transformation projects including all one time projects where SOW is created.
2. To ensure high customer satisfaction for all assigned Transformation/Transition Projects
3. To prepare & implement Program Management Plan to deliver the right scope/deliverables for all projects/program within the agreed timelines mentioned in the signed contract in compliance to HCL Global Project Management Framework
4. To ensure sign off and billing of milestones for projects/Program completed as per the agreed timelines as per Revenue Projection.
5. To drive Program/Projects (large scale) with agreed scope that covers multiple phases and effectively manage risks, issues, key stakeholders, escalations.