About Triplespeed

We incubate viral consumer brands for the US and EU markets and scale them until they become independent companies.

In the last 14 months we took three apps, in three unrelated verticals, from zero to over $70M in combined annual run rate. Bootstrapped, with no outside capital. We’re one of the fastest-growing bootstrapped companies in the world.

What you’ll do

- Own customer support across our consumer products, with a focus on speed and quality.
- Handle high-volume live chat and email support.
- Bring weekday and weekend first-response times down to 10 minutes or less.
- Prioritize live chat during peak periods, especially on weekends.
- Proactively reduce email response times during periods of lower live-chat volume.
- Resolve customer issues quickly while maintaining a high-quality customer experience.
- Take ownership of customer problems from first response through resolution.
- Identify recurring customer issues and share insights with product, growth and operations teams.
- Improve support processes, workflows, macros and documentation.
- Track support performance and identify opportunities to improve response times and resolution rates.
- Help build a customer support operation that can scale with the business.

Who we’re looking for

- 1–4 years in customer support, customer success, operations or a related role.
- Experience handling high-volume live chat and email support.




- Excellent written English and strong communication skills.
- Strong sense of urgency and ability to prioritize in a fast-moving environment.
- Highly organized with strong attention to detail.
- Robust problem-solving skills and ability to work independently.
- Comfortable working with support tools, CRMs and ticketing systems.
- Comfortable working weekends, particularly Saturdays.
- High ownership and willingness to do what it takes to solve customer problems.
- Comfortable working in a fast-paced, high-ownership environment.
- Based in Bangalore and open to 5 days in-office.

Useful but not required

Experience at high-performing customer-centric companies, experience with consumer apps, SaaS, subscription products, US/EU customers, high-volume support environments, or working in an early-stage startup.

What you get

- Own customer experience for consumer products reaching millions.
- Work across different brands, markets and verticals.
- Have a direct impact on customer satisfaction, retention and revenue.
- Work closely with founders, product, growth and operations teams.
- Build support processes and systems from the ground up.
- See your work directly translate into faster response times and a better customer experience.
- Opportunity to grow into a Customer Support Lead or Head of Customer Experience role as Triplespeed scales.

📌 Product Support Specialist (Bengaluru)
🏢 Triplespeed
📍 Bengaluru