Role Purpose

Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated. The role will primarily support non-technical functions including:

· Marketing

· HR

· Customer Success

· Operations

· Sales

· Other departments as required

Key Responsibilities

Process Compliance

· Understand SOPs, checklists and agreed processes. · Verify whether teams are following them.

· Identify missed steps and delays.

· Follow up with responsible team members.

Deviation Monitoring

· Identify where actual execution differs from agreed processes. · Understand the reason for deviation.

· Ensure important deviations remain visible.

· Escalate repeated or significant non-compliance to the Founders.

Meeting Actions

· Capture decisions, actions, owners and due dates. · Update relevant Zoho activities.

· Follow up on overdue actions.

· Escalate repeated delays.

Zoho Activity Tracking





· Review whether activities are being properly maintained. · Identify missing or overdue updates.

· Follow up to maintain process discipline.

Process Feedback

· Identify repeated process weaknesses. · Flag unclear ownership, unnecessary steps or recurring deviations.

· Share improvement observations with management.

Requirements

Required Profile

· 2–3 years Process Coordination / Operations / PMO / Process Compliance experience. · Robust attention to detail.

· Excellent follow-up.

· Professional, soft-spoken communication.

· Ability to work across departments.

· Comfortable escalating non-compliance.

· Strong ownership.

Ideal Personality

The person should be: People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.

📌 Process Coordinator (Noida)
🏢 Webbee Esolutions Private
📍 Noida