Process Associate

Job Summary

We are looking for a smart, detail-oriented, and proactive Process Executive to join our team. The candidate will be responsible for managing backend operations, handling client service requests, maintaining records, performing data management tasks, and supporting daily business operations. The ideal candidate should have good communication skills, strong MS Office knowledge, and the ability to multitask efficiently in a fast-paced work environment.

Key Responsibilities

Review and understand support manuals and process documentation to assist clients effectively.

Handle client service requests and ensure timely resolution of queries and concerns.

Research, collect, and document business-related information accurately.

Troubleshoot and resolve client issues through proper research, escalation, and follow-ups.

Maintain high standards of client communication and customer satisfaction.

Prepare and maintain reports, records, and operational data using MS Office tools.

Perform data entry and maintain accuracy of business information and reports.

Handle Excel processing and documentation work efficiently.

Use Excel functions such as VLOOKUP and Mail Merge for data management and reporting purposes.

Create and manage social media posts/content if required.

Handle miscellaneous administrative and operational tasks as assigned by management.





Coordinate with internal teams to ensure smooth process flow and issue resolution.

Ensure accuracy, quality, and compliance in all operational activities.

Maintain organized documentation and process records.

Required Skills

Robust verbal and written communication skills in English.

Good knowledge of MS Office tools including Excel, Word, and PowerPoint.

Knowledge of Excel functions such as VLOOKUP, Mail Merge, and data processing.

Good typing speed and data entry accuracy.

Tech-savvy with the ability to quickly adapt to digital tools and software platforms.

Strong analytical, problem-solving, and research skills.

Good interpersonal and coordination abilities.

Ability to work under pressure and manage multiple tasks effectively.

Detail-oriented with strong organizational and time management skills.

Qualification

Bachelor’s degree in any discipline.

Freshers and experienced candidates both can apply.

Preferred Candidate Profile

Basic understanding of backend operations, documentation, and client coordination.

Ability to learn processes quickly and work in a structured manner.

Positive attitude with a professional and customer-focused approach.

Experience

0 to 3 years of experience in Operations, Backend Process, MIS, Data Entry, or Client Support roles preferred.

📌 Process Associate (Indore)
🏢 NLiven Technologies
📍 Indore