Your role and responsibilities

As a Process Analyst ;EDM,;you will be supporting employee and business needs in delivering outstanding HR services for employees.

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Your primary responsibilities include:;

;;;;;;;Support employee lifecycle activities by maintaining and updating employee information in HR systems.

;;;;;;;Assist in preparing employee-related documents such as employment letters, verification letters, and other HR correspondence.

;;;;;;;Handle employee requests and queries through ServiceNow (SNOW) under the guidance of senior team members.

;;;;;;;Maintain accurate employee records while ensuring data quality and confidentiality.

;;;;;;;Track and complete assigned requests within defined timelines.

;;;;;;;Coordinate with HR and internal teams to resolve employee data-related queries.

;;;;;;;Support process improvement initiatives and documentation activities.

;;;;;;;Engage with customers to address queries and concerns related to compensation administration and processes.

;;;;;;;Provides data for the internal business controls team as required.

;;;;;;;Ensure compliance with the clients existing standards.

;;;;;;;Understand and adhere to HR policies, and regulations, and respond to employee queries.

Required education

Bachelor's Degree





Preferred education

Master's Degree

Required technical and qualified expertise

;;;;;;;Graduate with 1-2 years of experience in EDM at an International IT/ITES Company.;

;;;;;;;Ability to communicate and resolve difficult customer service issues.

;;;;;;;Proficient in EDM processes (excluding Recruitment).

;;;;;;;Ability to troubleshoot and implement changes in the processes.

;;;;;;;Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

;;;;;;;Willingness to work Night Shifts

;;;;;;;Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred technical and professional experience

;;;;;;;Proficient in MS Office applications.

;;;;;;;Excellent communication skills in English both oral and written.

;;;;;;;Self-directed and ambitious achiever.

;;;;;;;Meeting targets effectively.;

;;;;;;;Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Years of Experience:

1 to 2

📌 Process Analyst Human Resource Operations - Edm (Bengaluru)
🏢 IBM
📍 Bengaluru