Pre-Sales Solutions Engineer – AI & CX

Location

Hyderabad, India | Onsite Employment:

Full time Working Hours:

U.S. EST-aligned About Pronix.ai Pronix.ai is a specialized

AI & CX Systems Integrator (SI)

helping enterprises design and implement

Agentic AI, Contact Center AI, Conversational AI, and AI-powered business automation solutions. Role Overview We are looking for an experienced

Pre-Sales Solutions Engineer – AI & CX who can work directly with enterprise customers to understand business challenges, shape AI/CX solutions, develop solution architectures, lead demonstrations and POCs, and support opportunities from discovery through proposal and handoff to delivery. Key Responsibilities

Lead technical discovery and solutioning sessions with enterprise customers. Translate business requirements into scalable

AI, CX, Contact Center and automation architectures . Design solutions involving

Agentic AI, Generative AI, Voice/Conversational AI, Agent Assist, Knowledge AI/RAG and workflow automation . Develop architecture diagrams, solution approaches, demos, POCs, proposals, SOW inputs and technical presentations. Conduct product demonstrations and technical workshops with customer stakeholders.

Work with sales, engineering and delivery teams to move opportunities from discovery → solution → POC/pilot → production . Evaluate customer environments and recommend appropriate AI/CX platforms, integrations and implementation approaches.



Technology & Platform Exposure Candidates should have hands-on or solutioning experience across several of the following: AI & Agentic AI:

OpenAI, Claude, Gemini, AWS Bedrock, Azure AI CX/CCaaS:

Amazon Connect, NICE CXone, Genesys Cloud CX, Five9, Talkdesk Conversational AI:

Amazon Lex, Google CCAI/Dialogflow CX, Cognigy, Kore.ai CRM/CX:

Salesforce Service Cloud, Agentforce Integration:

REST APIs, webhooks, middleware, cloud services and enterprise applications What We're Looking For

5+ years of experience in

Pre-Sales Engineering, Solution Consulting, Solution Architecture, CX/CCaaS or Enterprise AI . Solid understanding of

Generative AI, Agentic AI, LLMs, RAG, conversational/voice AI and enterprise integration patterns . Experience designing or implementing enterprise

CX, Contact Center or AI solutions . Ability to conduct customer discovery, whiteboarding, demonstrations and technical presentations. Strong communication skills and ability to engage with both business and technical stakeholders. Ability to convert ambiguous customer requirements into practical, production-oriented solutions. Preferred:

Experience working for a Systems Integrator, AI/CX consulting company, CCaaS provider, or enterprise technology vendor. Why Pronix.ai? Work on enterprise AI and CX transformation initiatives across multiple platforms and industries, helping customers move beyond experimentation to production-ready AI solutions with measurable business outcomes .

📌 Pre-Sales Solutions Engineer – AI & CX (Hyderabad)
🏢 Pronix
📍 Hyderabad