Company Description OnSure Health LLC is a healthcare services company specializing in revenue cycle management and front-office staffing solutions. The organization leverages technology, AI, and automation to streamline workflows and improve operational efficiency for healthcare providers.

Its services include medical coding, accounts receivable and denials management, scribing, IT consulting, and bad debt collections. OnSure Health LLC focuses on delivering reliable, scalable solutions that support clinical teams and enhance the patient experience.

Role Description This is a full-time, on-site Patient Scheduling role based in New Delhi. The individual in this role will handle incoming calls and messages to schedule, confirm, and modify patient appointments in accordance with clinic protocols.

Responsibilities include verifying patient information, documenting appointment details accurately in the scheduling system, and coordinating with clinical and administrative staff to optimize provider calendars. The role also involves responding to patient inquiries, offering clear information about appointment procedures, and escalating issues when necessary to ensure a smooth patient experience.



The team member will be expected to follow established workflows, maintain confidentiality, and contribute to efficient front-office operations.

Qualifications

- Ability to manage Appointment Scheduling efficiently, including booking, rescheduling, and coordinating patient appointments.
- Solid Communication skills to interact effectively with patients, clinical staff, and other team members.
- Customer Service skills to provide a courteous, patient-centered experience and handle inquiries or concerns professionally.
- Knowledge of Medical Terminology to understand provider instructions and accurately capture appointment-related information.
- Organization Skills to handle multiple requests, prioritize tasks, and maintain accurate records.
- Basic computer proficiency and familiarity with medical scheduling or practice management systems.
- Ability to work in a fast-paced, high-volume healthcare environment while maintaining attention to detail.
- Prior experience in a hospital, clinic, or healthcare call center is preferred; a relevant diploma or degree is an advantage.

📌 Patient scheduling (New Delhi)
🏢 OnSure Health
📍 New Delhi