Contract period: 6 months (extendable)

Position Overview

We are looking for Order Management (OM) Associates to manage and troubleshoot sales orders in a basic Configure-to-Order (CTO) environment covering hardware, software, and services. The role involves order processing, cross-functional coordination, system troubleshooting, compliance, and ensuring orders move efficiently through the fulfilment cycle.

Key Responsibilities

- Enter, validate, and troubleshoot sales orders while ensuring compliance with company policies and procedures.
- Ensure adherence to bookings policy, revenue recognition, cross-regional business policies, GSA, and channel business procedures.
- Manage the backlog of assigned open sales orders and ensure timely movement through the order fulfilment cycle.
- Identify and resolve order discrepancies and issues by coordinating with relevant cross-functional teams.
- Meet defined order processing and lead-time targets and contribute to operational metrics and reporting.
- Understand and effectively work across Oracle ERP, CRM, and Siebel Sales systems.
- Proactively identify opportunities to improve order management processes, tools, and customer experience.
- Support testing and troubleshooting of Oracle ERP and other order management system enhancements/upgrades.
- Participate in process improvement initiatives and help develop scalable solutions.
- Provide training, mentoring, and guidance to junior team members on order management processes.




- Facilitate training and provide process guidance to Field Administrators in remote sales offices.
- Perform daily internal audits and ensure compliance with SOX controls.
- Collaborate with internal stakeholders to address audit and compliance requirements.
- Serve as a backup for Order Administrators when required.
- Prepare, maintain, and regularly update desktop procedures and process documentation.

Required Qualifications

- Education: College Graduate / Bachelor's Degree
- Experience: 6 months – 2 years of relevant work experience
- Basic understanding of Order Management / Sales Operations processes.
- Good communication and coordination skills.
- Robust attention to detail and ability to work with transactional data.
- Ability to troubleshoot issues and coordinate effectively with multiple stakeholders.
- Willingness to work in rotational shifts.

Preferred Skills

- Exposure to Oracle ERP / Order Management systems
- Knowledge of CRM or Siebel Sales
- Understanding of sales order processing and fulfilment
- Exposure to SOX controls, compliance, or internal audits
- Basic understanding of hardware, software, and service orders
- Good analytical and problem-solving skills

Work Schedule The selected candidate will be required to work in rotational shifts:

- Shift 1: 8:00 AM – 3:00 PM IST
- Shift 2: 2:00 PM – 11:00 PM IST
- Shift 3: 10:00 PM – 7:00 AM IST

Interview Process

Mode: Face-to-Face (F2F) Interview

📌 Order Management Specialist - Freshers only (Bengaluru)
🏢 NetApp
📍 Bengaluru