The ideal candidates will have strong hands-on expertise in mortgage operations, with a solid understanding of mortgage processes, workflows, quality standards, and operational controls.
Key Responsibilities:
- Manage day-to-day mortgage operations with a high level of accuracy and efficiency.
- Execute mortgage processes across relevant stages of the operational lifecycle.
- Review and validate mortgage documentation, data, and transactions as per defined guidelines.
- Identify and resolve process gaps, exceptions, and operational issues.
- Coordinate with internal stakeholders to ensure timely and smooth processing.
- Maintain defined SLAs, KPIs, quality, and productivity standards.
- Conduct quality checks and ensure adherence to processes, controls, and procedures.
- Handle escalations and independently resolve complex operational issues.
- Support process improvement,
standardization, and automation initiatives.
- Prepare operational reports and provide regular updates on process performance.
- Ensure compliance with organizational policies and applicable mortgage requirements.
Skills & Experience:
- 57+ years of experience in Mortgage Operations.
- Solid understanding of the mortgage lifecycle and operational processes.
- Experience working in a process-driven environment with defined SLAs and quality metrics.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities while maintaining accuracy and productivity.
- Strong communication and stakeholder-management skills.
📌 Operations Manager (Mumbai)
🏢 Capri Global Capital (CGCL)
📍 Mumbai
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