Job SummaryWe are looking for an Operations Executive – D2C to manage day-to-day D2C order operations and ensure smooth order processing, fulfilment, delivery, and customer order management.
Key Responsibilities
- Manage end-to-end D2C order processing and fulfilment.
- Monitor orders across the D2C website and other online channels.
- Coordinate with internal teams and logistics partners for timely order fulfilment.
- Track order status, cancellations, failed deliveries, and RTOs.
- Monitor and resolve order-related operational issues.
- Ensure accurate and timely updates of order and inventory data.
- Coordinate with courier partners for delivery-related issues.
- Prepare daily/weekly D2C operations MIS and reports.
- Monitor key operational metrics and identify process gaps.
- Ensure adherence to defined TATs and operational SOPs.
Required Skills
- Strong understanding of D2C and E-commerce operations.
- Experience with order management and logistics coordination.
- Positive analytical and problem-solving skills.
- Proficiency in MS Excel.
- Strong coordination and communication skills.
- Attention to detail and ability to manage multiple tasks.
PreferredExperience in D2C, E-commerce, FMCG, or Consumer Brands will be preferred. KPIs
- Order processing accuracy.
- Order fulfilment TAT.
- Delivery performance.
- RTO and cancellation rate.
- Order-related issue resolution.
- Operational reporting accuracy.