Key Responsibilities

Compliance & Operational Excellence

- Manage end-to-end processes including KYC, NACH, Institute, and Lender.
- Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.
- Ensure cases move seamlessly through defined stages in the loan lifecycle.
- Handle escalations & resolve operational queries within defined TAT.
- Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place.
- Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.
- Identify and escalate discrepancies, or policy deviations.
- Monitor downpayment and refunds.

Reporting & Process Improvements
- Suggest process improvements and support automation/system enhancement initiatives.
- Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows.
- Leverage AI tools to speed up reporting, error-checking, and documentation, and recommend opportunities to apply AI/automation within operational workflows.

People & Coordination
- Coordinate with interns/subordinates to ensure smooth execution at the workfront.
- Communicate and align with internal teams for process consistency.
- Contribute as a strong team player while supporting leadership and organizational goals.

Key Competencies

- Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues.
- Process Orientation:



Strong focus on accuracy, compliance, and SOP adherence.
- Collaboration: Ability to work effectively with internal teams and external stakeholders.
- Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment.
- Tech & AI Savviness: Comfortable adopting current AI tools and technology to improve accuracy and efficiency in daily operations.

Skills

- Experience: 2-3 years in Fintech, NBFC, Banking, or E-commerce operations.
- Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH.
- Advanced proficiency in MS Excel/Google Sheets.
- Excellent problem-solving, communication, and coordination skills.
- Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.
- AI Knowledge & Tools: Working knowledge of AI concepts and hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) to support day-to-day tasks such as data checks, drafting, summarization, and process automation.
- AI Application: Ability to write effective prompts, evaluate AI-generated output for accuracy, and apply AI responsibly within compliance and data-sensitivity guidelines.

What We Offer

- Opportunity to be part of a fast-growing fintech.
- Exposure to end-to-end financial operations.
- A collaborative work culture with career growth opportunities.

📌 Operations Executive (Mumbai)
🏢 GrayQuest Finance
📍 Mumbai