Location:

Gurgaon (Candidate must be a localite of Gurgaon)

Job Type:

Full-Time (Hybrid work from office)

Working Hours:

Monday to Saturday | 9:30 AM – 6:30 PM

Puraroma is seeking a highly motivated and detail-oriented Operations Analyst to join our growing team. In this role, you'll be crucial in ensuring the smooth and productive operation of our e-commerce business, from website management to inventory control and stakeholder coordination. You would also be responsible for handling the presence of Puraroma on various online and offline platforms.

Key Responsibilities

- Website Management: Manage and regularly update our company website, ensuring all information is current and accurate.

- Order Fulfillment: Oversee the entire order fulfillment process, including scheduling, packing, shipping, and tracking all customer orders to ensure timely delivery.

- Inventory Management: Monitor and maintain optimal inventory levels at Amazon, Blinkit, Instamart and Shiprocket warehouses to prevent stockouts and ensure product availability.

- Product Listings: Efficiently list and manage products across various online platforms such as Flipkart, PharmEasy, NetMeds, Nykaa, and others.

- Platform Health & Compliance: Proactively monitor the health of all marketplace accounts (Amazon, Flipkart, etc.), ensuring Puraroma is compliant with all terms of service and maintaining high seller ratings.

- Listing Optimization: Work with the marketing team to ensure product listings are optimized for search and conversion (e.g., updating keywords, ensuring high-quality images, and A+ content is utilized).

- Campaign Management & Optimization: End-to-end execution of sponsored listings, display banners, and product booster ads,



ensuring continuous optimization of bids and keywords to maintain a healthy Return on Ad Spend (ROAS)

on e-commerce and quick commerce platforms.

- Data Analysis & Reporting: Weekly tracking of key metrics—including CTR, CPC, and Conversion Rates

—to provide actionable insights that align advertising spend with inventory levels and sales targets.

- Reporting: Generate regular reports on key operational metrics, providing insights and recommendations for improvement.

- Stakeholder Coordination: Act as a central point of contact for external stakeholders, including Chartered Accountants (CAs), suppliers, and vendors. Ensure timely delivery of materials to Puraroma and accurate reports to our accountants.

- Customer Support Oversight: Monitor and manage the resolution of customer queries, complaints, and returns/exchanges across all channels (email, social, website), ensuring high satisfaction and timely resolution.

- Standard Operating Procedures (SOPs): Document and maintain Standard Operating Procedures (SOPs)

for all recurring operational tasks (e.g., new product listing, inventory transfer, order fulfillment) to improve training and scalability.

- Office & Administrative Support: Provide hands-on support for local logistics, office administration, and procurement of essential supplies.

Skills and Qualifications (Mandatory)

- Graduate from a reputed university (preferably B.Tech)
- 1-2 years of experience
- Has working knowledge of Microsoft Excel

- Analytical Skills : Strong analytical abilities with a proven track record of using data to identify trends, solve problems, and make informed decisions

- Preferred knowledge of Shopify, Shiprocket, Amazon seller central platforms

To Apply: Send your applications via email on [email protected]. Applications via LinkedIn Easy Apply will not be considered.

📌 Operations Analyst - E-commerce (Gurugram)
🏢 Pūraroma
📍 Gurugram