Role & Responsibilities

- Provide L1/L2 technical support for desktops, laptops, printers, and other IT peripherals.
- Troubleshoot hardware, software, OS, network, and application-related issues.
- Install, configure, and maintain Windows operating systems and software applications.
- Manage user accounts, password resets, and basic Active Directory activities.
- Handle IT support tickets and ensure timely resolution within agreed SLAs.
- Perform system maintenance, updates, and security patching.
- Maintain IT asset records and support hardware/software inventory management.
- 14 years of experience in Desktop Support / IT Support / Technical Support.
- Good knowledge of Windows OS, MS Office, Active Directory, and basic networking.
- Hands-on experience in troubleshooting desktop, laptop, printer, and peripheral issues.
- Knowledge of LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN is preferred.
- Valuable communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently and handle multiple support requests.
- ITIL knowledge or relevant technical certifications will be an added advantage.

📌 Openings For AGS HealthCare (Chennai)
🏢 ValuePoint
📍 Chennai