Role Overview The OmniStudio Developer designs, configures, tests, deploys, and supports guided digital experiences for utility customer service and clean-energy program processes. The role is strongly focused on OmniScript and works across Energy &

- Utilities Cloud, the Clean Energy Module, Service Cloud, Data Cloud, APIs, and core Salesforce capabilities.

Key Responsibilities

- Build and configure OmniStudio components, with strong emphasis on OmniScript, as well as FlexCards, DataRaptors, and Integration Procedures.
- Develop guided processes for customer service, account updates, eligibility, clean-energy program enrollment, applications, case management, service requests, and operational workflows.
- Translate user stories, acceptance criteria, process flows, UI requirements, data mappings, and architecture direction into maintainable OmniStudio solutions.
- Configure OmniScripts with conditional logic, validations, reusable actions, dynamic fields, data capture, save and resume, and user-friendly navigation.
- Build FlexCards, DataRaptors, and Integration Procedures that access Salesforce and external data while meeting performance and security expectations.
- Integrate OmniStudio experiences with Energy &
- Utilities Cloud, the Clean Energy Module, Service Cloud, Data Cloud, customer APIs, SAP BTP, and downstream systems.
- Support accessibility, responsive design, security, performance, unit testing, UAT, defect resolution, deployment, and production stabilization.
- Follow reusable component, naming, versioning,



and documentation standards and participate in design and code reviews.
- Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.

Required Qualifications

- 5+ years of Salesforce delivery experience with substantial hands-on OmniStudio implementation experience.
- Strong production experience with OmniStudio and OmniScript, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
- Strong understanding of core Salesforce platform capabilities, Service Cloud, data models, security, permissions, declarative automation, testing, and deployment.
- Experience integrating OmniStudio with Salesforce objects, APIs, middleware, and external data sources.
- Ability to translate user stories and process flows into maintainable guided experiences and independently own assigned features.
- Solid troubleshooting, documentation, collaboration, and written and verbal communication skills.

Preferred Qualifications

- Hands-on Salesforce Energy &
- Utilities Cloud implementation experience.
- Salesforce Clean Energy Module experience and/or utility customer-service, eligibility, enrollment, or clean-energy program experience.
- Salesforce OmniStudio Developer, Energy &
- Utilities Cloud, Platform Developer, or related credentials
- Lightning Web Components, Apex, Experience Cloud, or Salesforce Flow experience is also valued.

📌 Omni Studio Developer (Salesforce Developer) (India)
🏢 PamTen
📍 India