Operations Coordination

- Coordinate day-to-day work allocation across different teams.

- Track daily deliverables.

- Ensure work is completed within committed timelines.

- Monitor employee workload.

- Coordinate with Partners and Managers regarding project status.

- Prepare Daily Work Allocation Sheets.

- Prepare Weekly Status Reports.

- Maintain Operational Dashboard.

- Track pending assignments.

- Follow up with teams for completion.

- Escalate delays to management.

B.

Client

Coordination

- Coordinate with clients regarding

- Information requirements

- Pending documents

- Approvals

- Clarifications

- Deliverables

- Maintain communication tracker.

- Maintain client follow-up tracker.

- Schedule meetings.

- Prepare MOM (Minutes of Meeting).

- Track action items.

- Maintain Client Relationship Database.

C.

Process

Monitoring

- Ensure SOPs are followed.

- Review workflow compliance.

- Track process bottlenecks.

- Identify repetitive issues.

- Suggest process improvements.

- Develop current workflows wherever required.

- Maintain Process Manuals.

- Update SOPs.

- Maintain Checklists.

D. MIS Reporting

- Prepare

- Daily MIS

- Weekly MIS

- Monthly MIS

- Resource Utilization Reports

- Client Status Reports

- Project Status Reports

- Revenue Tracking Reports

- Pending Work Reports

- Ageing Reports

- Turnaround Time Reports

- Dashboard Reports

E. Documentation

- Maintain

- Project Files

- Client Documents

- Internal Checklists

- SOP Repository

- Templates

- Process Notes

- Engagement Tracker

- Document Control Register

- Knowledge Repository

F.





Coordination Between

Departments

- Coordinate between

- Accounts Team

- GST Team

- Income Tax Team

- ROC Team

- Audit Team

- Payroll Team

- HR Team

- Administration

- Partners

- Clients

- External Consultants

G.

Resource

Planning

- Allocate work.

- Track capacity.

- Monitor resource utilization.

- Prepare leave planner.

- Track employee productivity.

- Assist in manpower planning.

- Maintain backup matrix.

H.

Compliance

Monitoring

- Track due dates.

- Monitor statutory compliance.

- Ensure timely filings.

- Maintain Compliance Calendar.

- Track pending compliances.

- Coordinate escalations.

I.

Quality

Management

- Ensure internal review completion.

- Monitor checklist compliance.

- Review documentation completeness.

- Track client feedback.

- Coordinate corrective actions.

- Monitor SLA adherence.

Key Performance Indicators (KPIs)

- Work Completion %

- SLA Compliance %

- Client Satisfaction Score

- Pending Assignments

- Average Turnaround Time

- Process Compliance %

- Employee Utilization %

- Number of Escalations

- Documentation Accuracy

- Meeting Closure %

- MIS Accuracy

- Follow-up Effectiveness

Required Skills

- Excellent Communication

- Strong Coordination Skills

- Time Management

- Follow-up Skills

- Planning Ability

- Documentation Skills

- Problem Solving

- Decision Making

- MS Excel

- MIS Reporting

- Presentation Skills

- Multitasking

- Attention to Detail

- Conflict Resolution

- Leadership

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Office Administrator (Bengaluru)
🏢 RJMJ u0026 Associates
📍 Bengaluru