This office administration role is within our National Accounts to provide support for Key Accounts and Account Managers within a small busy, vibrant team in the business energy sector.
This role will form an integral part of our back office facility, and its intended that this will be a team role with responsibility shared for key tasks throughout the working month.
This office administration role will ensure a great customer experience and continuity in service delivery for our clients, and this team will also provide a solid platform for growth and expansion of our sales team, and aid in the development of additional revenue opportunities.
Responsibilities Will Include – Manage all inbound phone enquiries from new customers, existing customers, suppliers and business partners.
– Manage all inbound website enquiries from new prospects, partner and business prospects.
– Confirming any new supplier objections.
– Confirming live dates for recent and existing accounts.
– Processing welcome letters
– Allocating customer copy invoices to appropriate file and transferring information to spread sheet.
– Processing Half Hourly data requests and relevant Half Hourly procedure letters.
– Checking and forwarding Half Hourly consumption reports on a monthly basis to our customers
– Processing EDI invoice validation and reports for Key Accounts
– Manually inputting paper invoices within the validation structure
– Provide an invoice validation service for designated National Accounts.
– Update supplier invoice payments
– Update suppliers pricing, T & C’s, and new processes
– Updating staff online portal
– Provide dedicated customer support for designated accounts
– Liaise with suppliers to resolve invoice query resolutions.
– Maintain an accurate customer profile in our CRM solution
– Adding and removing sites on the designated National Accounts
– Each Month produce a commission statement and accompanying invoice.