- Monitor customer networks and troubleshoot issues promptly.
- Triage tickets and escalate them to L2 when necessary.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and implement process improvements to enhance efficiency and effectiveness.
- Provide exceptional customer service and ensure high levels of customer satisfaction.
- Participate in on-call rotations and contribute to after-hours support as needed.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.