- Implement and configure Nexthink platform components:

- Nexthink Collector (endpoint agents)

- Nexthink Engine / Portal
- Enable device-level data collection across:
- Applications, systems, and user activities
- Support Nexthink deployments across enterprise environments

2. Endpoint Analytics & Monitoring

- Analyze endpoint data including:
- CPU, memory, disk usage, and application performance
- Application crashes, freezes, and responsiveness
- Device health and performance trends

3. Digital Employee Experience (DEX) Insights

- Leverage Nexthink to measure and improve:

- Digital Experience scores (DEX)
- User productivity and collaboration experience

- Provide actionable insights to

- Service Desk teams
- IT Operations and Engineering teams

4. Dashboard Development & Reporting

- Design and develop Nexthink dashboards for:
- Device health and endpoint performance
- Application experience (e.g., Teams performance)

- User experience metrics
- Enable real-time and executive reporting

5. Remote Actions & Automation

- Develop and deploy Nexthink remote actions for:
- Automated troubleshooting and remediation
- One-click fixes for common issues

- Integrate Nexthink automation with

- ITSM tools (ServiceNow)
- Automation platforms (OneEngine, TechBuddy)

6.



Data Engineering & Integration

- Work with Nexthink data APIs:
- Export API, NQL (Nexthink Query Language)

- Data lake integrations
- Design optimized data ingestion strategies:

- Filtered datasets for scalability
- Near-real-time telemetry pipelines

7. AIOps & AI Integration

- Collaborate with AIOps / AI teams to:
- Feed endpoint telemetry into analytics platforms
- Enable anomaly detection and predictive insights
- Support intelligent automation and self-healing use cases

8. Troubleshooting & Incident Support

- Support IT operations teams with:
- Root Cause Analysis (RCA) using endpoint data
- Correlation of logs, user activity, and device performance
- Assist in resolving user issues faster using actionable insights

9. Governance & Best Practices

- Define Nexthink best practices:

- Data usage and retention

- Dashboard and reporting standards
- Ensure secure handling of device and user data
- Manage scalability constraints (data volume, API limits)

10. Stakeholder Collaboration

- Work with:
- Service Desk and IT operations teams

- Platform and automation teams

- Business stakeholders
- Translate business needs into Nexthink analytics and automation use cases

📌 Nexthink Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai