Key Responsibilitie

1. Network Administration

- Maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, switches, routers, firewalls, and network infrastructure.

- Monitor network performance, connectivity, bandwidth, and uptime.

- Configure and maintain network devices and IP addressing.

- Identify and resolve network issues and minimize downtime.

- Manage internet connectivity and coordinate with ISPs and other service providers.

- Maintain updated network diagrams, IP lists, device inventory, and configuration records.

1. Server &
- Infrastructure Management

- Maintain and monitor Windows/Linux servers and related infrastructure.

- Manage server health, storage, memory, CPU, services, and system availability.

- Handle user accounts, access permissions, Active Directory, and authentication systems.

- Monitor server backups and ensure successful backup completion.

- Coordinate server upgrades, patching, maintenance, and troubleshooting.

- Maintain proper documentation of server configurations and credentials/access controls.

1. IT Security

- Maintain and monitor firewalls, antivirus/endpoint security, access controls, VPN and security policies.

- Ensure systems are regularly patched and updated.

- Monitor security alerts, unauthorized access attempts, and suspicious network activity.

- Implement appropriate controls for protecting company data and IT infrastructure.

- Coordinate with vendors/IT security teams for security incidents and remediation.

1. IT Compliance &
- Documentation

- Ensure IT infrastructure complies with applicable company policies,



information-security requirements, and regulatory/compliance standards.

- Maintain documentation required for IT audits and compliance assessments.

- Maintain records of:

- IT assets and inventory

- Network infrastructure

- Server configurations

- Backup logs

- User access and permissions

- Software licenses

- Security controls

- System changes and maintenance

- Incident and troubleshooting records

- Support internal and external IT audits.

- Track compliance gaps and ensure timely corrective actions.

1. Backup &
- Disaster Recovery

- Monitor regular backups of critical systems and data.

- Periodically verify backup integrity and restoration capability.

- Maintain and update backup and disaster-recovery procedures.

- Assist in DR/BCP testing and documentation.

1. IT Support

- Provide technical support for employees regarding network, system, server, printer, email, and connectivity issues.

- Maintain a proper IT ticket/incident management process.

- Escalate complex issues to vendors or senior IT personnel where required.

- Maintain records of recurring issues and corrective actions.

1. Vendor &
- AMC Management

- Coordinate with ISPs,



hardware/software vendors, cloud providers, and AMC partners.

- Track warranties, AMCs, licenses, renewals, and service agreements.

- Verify vendor performance and ensure timely resolution of service issues.

Key Deliverables / KPIs

- Network and server uptime

- Reduction in IT downtime

- Timely resolution of IT incidents

- Successful backup completion rate

- Patch/update compliance

- IT asset and license accuracy

- Security incident response time

- Audit/compliance closure rate

- Up-to-date IT documentation

- Preventive maintenance completion

Required Skills

- Networking: TCP/IP, DNS, DHCP, VLAN, VPN, LAN/WAN, Wi-Fi

- Routers, switches and firewalls

- Windows Server / Linux fundamentals

- Active Directory and user management

- Backup and recovery systems

- Endpoint security / antivirus

- Basic cybersecurity concepts

- IT asset management

- IT documentation and audit support

- Troubleshooting and problem-solving

- Monitor network performance, connectivity, bandwidth, and uptime.

- Configure and maintain network devices and IP addressing.

- Identify and resolve network issues and minimize downtime.

- Manage internet connectivity and coordinate with ISPs and other service providers.

- Maintain updated network diagrams, IP lists, device inventory, and configuration records.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks

- Leave encashment

- Provident Fund

Shift

- Day shift

Work Location: In person

📌 Network Support Executive (Indore)
🏢 Satisfaction Products
📍 Indore