- Position:

Network & EUC Engineer

- Experience:

5+ Years

- Role:

Managed IT Services / Infrastructure Support

- Employment Type:

Full-time (1 year contract – Renewable)

- Location:

Onsite - UAE

Job Summary

We are looking for an experienced

Network & EUC Engineer to manage, maintain, and troubleshoot enterprise network infrastructure and end-user computing environments. The candidate will be responsible for ensuring high availability, security, performance, and SLA-driven support across network and EUC services.

Key Responsibilities

- Manage and troubleshoot

LAN/WAN infrastructure

, routing, switching, and network connectivity.

- Configure, monitor, and troubleshoot

Fortinet firewalls

, security policies, NAT, and VPN solutions.

- Manage

Aruba switches and Wi-Fi infrastructure

, including configuration, troubleshooting, and performance optimization.

- Support site-to-site and remote-access VPNs and resolve connectivity/security issues.

- Provide

L2/L3 desk-side and end-user support for desktops, laptops, peripherals, operating systems, and network-related issues.

- Administer

Microsoft Intune-managed devices

, including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.

- Handle incidents, service requests, and changes in accordance with defined

SLAs and ITIL processes

.

- Perform problem management,

root-cause analysis

, and preventive actions for recurring issues.





- Monitor infrastructure health and proactively identify potential network and endpoint issues.

- Maintain accurate network diagrams, configurations, asset records, and technical documentation.

- Coordinate with vendors, OEMs, and internal teams for escalations and infrastructure changes.

- Ensure adherence to

IT security, access control, change management, and operational standards

.

Required Technical Skills

- Strong hands-on experience with

LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, and network troubleshooting

.

- Good experience with

Fortinet firewalls and VPN technologies

.

- Hands-on experience with

Aruba switching and wireless solutions

.

- Working knowledge of

Microsoft Intune, Entra ID/Azure AD, Windows endpoint management, and Microsoft 365

.

- Strong understanding of desktop/end-user support and enterprise IT infrastructure.

- Experience working in a

24x7 or SLA-driven Managed Services environment is preferred.

- Good knowledge of ITIL-based incident, problem, and change management processes.

Certifications Required:

- Fortinet

NSE 4

- Aruba

ACMA / ACSA

- Cisco

CCNA

- Microsoft

MD-102

– added advantage

Key Competencies

- Strong analytical and troubleshooting skills.

- Ability to work independently and manage multiple priorities.

- Positive customer-facing and communication skills.

- Strong documentation and reporting skills.

- Ability to work effectively with internal teams, customers, and technology vendors.

Interested candidates may send their resume to [email protected].

📌 Network & EUC Engineer (South Delhi)
🏢 RoboQuess Infotech Private
📍 South Delhi