Role & responsibilities

Role Summary: Responsible for performing initial triage, monitoring, and support for business-critical applications heavily built on .NET, C#, Angular, and Microsoft SQL Server. The role focuses on incident analysis, troubleshooting, and coordination with development teams to ensure application stability and minimal downtime.

- Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
- Monitor application health, logs, and alerts using monitoring tools
- Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
- Execute basic SQL queries for data validation, troubleshooting, and issue analysis
- Identify whether issues are related to application, database, infrastructure, or network
- Perform log analysis (IIS logs, application logs, event logs)
- Restart services, validate jobs, and perform basic remediation steps
- Coordinate with development, database, and infra teams for issue resolution
- Ensure proper incident documentation, updates,



and closure in ITSM tools (e.g., ServiceNow)
- Participate in Major Incident Management (MIM) calls and provide updates
- Follow SLA adherence and escalation procedures
- Support deployment validations and post-release monitoring
- Contribute to knowledge base articles and SOP documentation

Preferred candidate profile Experience with ITSM tools like ServiceNow and other APM observability tools

- Exposure to incident/problem/Change management processes (ITIL) • Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs) • Basic scripting (PowerShell or similar)
- Understanding of cloud platforms (Azure) Soft Skills:
- Strong analytical and troubleshooting skills
- Positive communication for incident updates and stakeholder coordination
- Ability to work in 24x7 / shift-based operations
- High ownership during critical incidents
- Availability during weekends or holidays based on business needs

📌 .Net Application Support Engineer - IT Operations (Hyderabad)
🏢 Clean Harbors
📍 Hyderabad