Pan India Service Head Industrial Machinery

Location: PAN India

Experience: 15–25 Years

Qualification: B.E./B.Tech – Mechanical / Electrical / Electronics / Industrial Engineering

Function: Service / After-Sales

Role

We are looking for a senior Pan India Service Head to lead national service and after-sales operations for a leading industrial engineering and machinery organisation.

Key Responsibilities

- Lead pan-India service operations and regional service teams.
- Develop and implement national service strategy, SOPs and service KPIs.
- Manage customer escalations and key customer relationships.
- Drive AMC, spare parts, modernization and service revenue.
- Own service budgets/P&L; and improve cost and operational efficiency.
- Improve response time, TAT, first-time fix rate, SLA and customer satisfaction.
- Standardise service processes and implement FSM/ERP/CRM systems.
- Lead service capability development, safety and compliance.
- Collaborate with Sales, Projects, Engineering,



Operations and Supply Chain.

Ideal Profile

- 15–20 years of experience in industrial machinery, capital equipment, engineering products or process equipment.
- Solid experience managing multi-location/pan-India field service operations.
- Proven team leadership and customer management experience.
- Experience in after-sales/service P&L; and revenue generation.
- Strong communication, decision-making and problem-solving skills.
- Willingness to travel extensively across India.

Preferred Industry: Industrial Machinery | Capital Equipment | Material Handling | Food/Grain Processing | Packaging Machinery | Process Equipment | Automation | Heavy Engineering Interested candidates can share their updated CV with Current CTC, Expected CTC, Notice Period and Current Location.

[email protected] M (phone hidden)

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