Manager – UK Life and Pension, insurance Process

Position OverviewThe Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be versatile to work in any shift and hold a graduate degree in any stream.

Qualifications & Experience· Graduate in any discipline

· 10+ years of experience, primarily in BPO insurance (Life and Pension Retirements)

· Must have a team of 80+ associates

· Relevant certifications: CF1, FA1, FA2 (one or more)

· Intrusted to work from office 5 days in week in UK Shift(2-11pm)

· Job Location: Pune

Essential Skills· Strong knowledge of insurance products and policy life cycles

· Excellent customer service orientation

· Outstanding written and verbal communication skills

· Team coaching and development abilities

· Ability to share and communicate important information to increase team efficiency

· Self-motivation, accountability, organizational and prioritization skills

· Ability to multitask and work proactively

· Ambitious and independent work ethic

· Managing SLAs, resolving team queries, and ensuring smooth operations





· Liaising and coordinating with internal and external teams

· Accountability for outstanding items and escalation of open issues

· Professional and cordial behavior with clients

· Adherence to SOPs, timely review, updates, and sign-off

Good to Have Skills· Proficiency in Microsoft Office (Excel, Outlook, Word)

· Process knowledge (insurance domain, platforms/applications, client-specific knowledge)

Trainable Skills· Specific platform and client knowledge within insurance industry

Language Requirements· English (Reading/Writing) – B1 Intermediate proficiency

· Nationality: Non-native (no restriction specified)

Responsibilities· Managing and coaching a team of 80-100 associates

· Ensuring SLA adherence and smooth process operations

· Providing feedback and sharing key information with the team

· Liaising with various stakeholders to resolve queries and outstanding issues

· Maintaining professionalism and adherence to company SOPs

📌 Manager- Life and Annuity (Pune)
🏢 Wipro
📍 Pune