- Manage overall laboratory operations covering testing of concrete, soil, aggregates, steel and other construction materials.
- Maintain the laboratory's NABL accreditation and ensure ongoing compliance with ISO/IEC 17025 requirements.
- Oversee calibration, maintenance and validation of laboratory testing equipment and instruments.
- Review, verify and approve laboratory test reports prior to issuance to clients.
- Plan and manage laboratory staffing, workload allocation and technician training.
- Coordinate with clients and project teams on testing requirements, schedules and report turnaround.
- Lead internal and external NABL audits and drive closure of audit observations/non-conformances.
- Implement and maintain the laboratory's quality management system (QMS) documentation.
- To develop current testing as per relevant IS standards
- Plan, implement and control the cost budget in the area of responsibility in cooperation with his/her superior and manage activities in case of deviations
- Build up client relations with major accounts / potentials.
- Organize dedicated PR and Marketing events foreseen in budget.
Criteria for Performance Evaluation (KPIs)
- Sustained NABL accreditation with zero major non-conformances in audits.
- Accuracy and turnaround time of test reports.
- Compliance with equipment calibration and QMS requirements.
- Achievement of laboratory revenue, sales, OP and utilization targets.
- Client relationship – Retention and Growth.
- Cost Optimization
- Account receivables and manage cash flow.
- Compliance of internal and external guidelines, policies, procedures.
- Internal and external customer service satisfaction (e.g. number of complaints)
- Development and management of resources
Qualification and Experience
- Graduate in Civil Engineering with a minimum of 15 years of overall experience in material testing, including at least 5 years managing a NABL accredited testing laboratory.
- Work experience in
NABL Accredited Labs preferred.
Skills & Qualities:
- Strong knowledge of ISO/IEC 17025 and NABL accreditation requirements.
- Proficiency in laboratory quality management systems and documentation.
- Eye for detail - in reviewing test data and reports.
- Firmness in enforcing testing protocols and audit discipline.
- Collaborative and responsive personality.
📌 Manager - Lab, Building & Infrastructure (Hyderabad)
🏢 Bureau Veritas
📍 Hyderabad
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