Role & responsibilities

- Manage end-to-end policy payout operations with high accuracy and within defined TAT.

- Ensure payouts are processed in accordance with IRDAI guidelines and internal policies.

- Monitor payout transactions and ensure zero/low error and wrong payouts.

- Lead and manage the Financial Operations team, including team performance, productivity and process monitoring.

- Handle unclaimed payout follow-ups and closure by coordinating with relevant internal and external stakeholders.

- Identify opportunities for process simplification, automation and operational efficiency.

- Drive process improvement initiatives to reduce Average Handling Time (AHT) and improve quality and TAT adherence.

- Manage internal and external audits, including resolution and closure of audit observations.

- Coordinate with internal teams,



external stakeholders and vendors for smooth execution and closure of operational activities.

- Work closely with the IT team to identify system/process gaps and recommend solutions.

- Prepare and monitor Business MIS, operational reports and regulatory reports.

- Drive initiatives related to cost reduction, automation and operational efficiency.

Manage vendor relationships and ensure timely resolution of operational issues.

Preferred candidate profile

- Robust analytical and problem-solving skills

- Good communication and stakeholder management skills

- Strong MS Excel skills

- Prior experience in team management

📌 Manager Financial Operations | Policy Payout| Insurance Operation (Mumbai)
🏢 IndiaFirst Life
📍 Mumbai