Hi

We are looking for a dedicated Officer Grievance Redressal Team to join our team at the Head Office in Chennai

Preferred Skills:

- English & Tamil: Read, write, and speak (mandatory)
- Malayalam : Speaking proficiency (either one is mandatory)
- Valuable communication & Excel knowledge
- Experience in Customer Support or Grievance Redressal is preferred.

CTC up to 4Lacs

Key Responsibilities:

- Track and monitor customer and employee grievances in the Grievance Redressal System.
- Resolve grievances within the defined TAT and SLA.
- Categorize tickets, monitor escalations, and prepare grievance closure reports.
- Ensure adherence to grievance redressal policies and processes across branches.
- Submit timely MIS/consolidated reports.
- Drive productivity and achieve assigned performance targets.
- Stay updated with company policies and procedures.

How to Apply: EMAIL: cv to [email protected] / Whatsapp CV to (phone hidden)

(Or)

Call me back to (phone hidden)

Thanks & Regards,

Selvi Sai

Chief Recruitment Specialist - Leadership & Mid / Senior Level Hiring m +91-(phone hidden) |

e [email protected]| https://www.upgrad.com/

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📌 Looking For Tamil + Malayalam Speakers - Chennai - 4 LPA
🏢 Rekrut India
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