Operations Manager – Order Fulfilment & LogisticsAbout the RoleWe are looking for a responsible and hands-on Operations Manager to manage our daily order fulfilment and shipping operations. The person will oversee order booking, supervise the packing team, monitor deliveries and coordinate with courier partners to ensure a smooth customer experience.

Key Responsibilities1.

Order

Processing and Booking

- Review and process daily customer orders.
- Book orders with the appropriate courier or shipping partner.
- Verify customer address, pincode, payment mode, product quantity and shipment weight before booking.
- Ensure COD and prepaid orders are booked correctly.
- Generate shipping labels, manifests and other dispatch documents.
- Ensure orders are dispatched within the committed timeline.

2. Packing-Team Management
- Plan and allocate daily work to the order-packing staff.
- Ensure all orders are picked, packed and labelled accurately.
- Maintain packing-quality standards to minimise damages, missing items and incorrect shipments.
- Train and supervise packing staff.
- Track daily productivity and resolve delays or workflow problems.
- Ensure adequate availability of boxes, tapes, labels and other packing materials.

3. Shipment and Delivery Management
- Track dispatched shipments until they are delivered.
- Identify delayed, stuck, damaged or incorrectly routed shipments.
- Follow up with courier partners and India Post for timely resolution.
- Handle NDRs, delivery exceptions and RTO shipments.
- Coordinate with customers or the customer-support team whenever additional information is required.
- Maintain records of delivery delays, lost shipments, damages and courier-related complaints.

4. Courier-Partner Management




- Liaise regularly with courier and shipping companies.
- Negotiate better shipping rates and commercial terms.
- Evaluate courier partners based on price, delivery time, serviceability, RTO rate and customer experience.
- Escalate recurring problems to the appropriate courier representatives.
- Identify and onboard better shipping partners when required.
- Reconcile shipment charges and highlight incorrect weight or billing adjustments.

Key Performance IndicatorsThe Operations Manager will be evaluated on:
- Order-booking accuracy.
- Packing and dispatch turnaround time.
- Percentage of orders dispatched on schedule.
- On-time delivery rate.
- Reduction in incorrect, damaged or missing shipments.
- NDR and RTO rate.
- Resolution time for delayed or lost shipments.
- Shipping-cost optimisation.
- Packing-team productivity.

Candidate Requirements
- Previous experience in e-commerce operations, order fulfilment, logistics or warehouse management.
- Experience managing packing or warehouse staff.
- Familiarity with courier dashboards, shipping aggregators and India Post will be preferred.
- Robust attention to detail and ability to identify errors before dispatch.
- Good communication and negotiation skills.
- Comfortable using Excel or Google Sheets.
- Ability to manage multiple shipments and follow-ups simultaneously.
- Willingness to take ownership of shipments from order booking until delivery.

Ideal CandidateThe ideal candidate is organised, proactive and comfortable working in a fast-moving environment. They should not wait for delivery problems to become customer complaints and must be able to identify delays early, follow up persistently and take responsibility for resolving operational issues.

📌 Logistics & Operations Manager (Coimbatore)
🏢 Valar
📍 Coimbatore