About Duratuf

We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai

Our equipment keeps workers safe at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family.

We're on our way to 10,000 protected workplaces by 2035

What you'll own

•Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify

/ reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward.

•Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsApp

Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes.

•Clean handoff to Sales - transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history.

•Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason, right message and right channel for each objection

(MOQ too high, price, timing) rather than sending generic follow-ups.

•CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage,

100% data completeness across inbound and outreach, zero pending updates beyond end of day.

•Pipeline reporting - weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value.

What we're looking for

•Graduate, with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiry handling.

•Empathy first - patience,



warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset.

•Multitasking under load - able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered.

•Bilingual communication - confident, professional English and Hindi across calls, WhatsApp and email; qualifies inbound and initiates outreach with equal ease.

•Lead-qualification logic - knows when to qualify, when to reject, and when to route to outreach instead; handles MOQ, price and product-fit objections without escalating every touchpoint.

•CRM discipline - comfortable keeping lead status, remarks and follow-ups current in real time;

familiarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a strong plus.

•Nice to have - exposure to PPE / industrial-safety products, B2B trade platforms, or any AI-

based lead-nurturing tool.

Values fit(non-negotiable)

•Integrity - pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts,

no follow-ups marked done that weren't.

•Accountability - owns FRT, follow-up completion, qualification accuracy and outreach conversion as personal numbers, without being chased.

•Persistence - pursues long-cycle outreach across multiple touchpoints; nurturing compounds over time.

•Adaptability - adopts new tools and cadences; not tied to fixed scripts or manual-only workflows.

Location & basics

•Office-first, Kolkata HQ (South City Business Park, Anandapur). Full time.

•Office-hours channel coverage expected across all inbound platforms.

•Everything runs on Zoho One; a paid AI assistant seat for every employee.

📌 Lead Qualification & Outreach (Kolkata)
🏢 Duratuf Products
📍 Kolkata