Lead Management AssociateAbout the RoleWe are looking for a smart, analytical and proactive Lead Management Associate to qualify incoming leads and ensure high-quality leads are effectively passed to the sales team.

The ideal candidate should have experience in BPO, telecalling, customer service or inside sales, with strong communication and customer-handling skills.

Key Responsibilities

- Handle and qualify inbound leads through calls, WhatsApp and digital channels.
- Understand customer requirements, intent and purchase timeline.
- Qualify and route leads to the appropriate sales team.
- Maintain accurate lead data and update the CRM regularly.
- Track follow-ups and ensure no lead is missed.
- Prepare basic lead and performance reports.
- Coordinate with sales to improve lead conversion.

Requirements
- 0–1 years of experience in BPO, telecalling, customer service or inside sales.
- Excellent spoken and written English; regional languages are an advantage.
- Strong communication and interpersonal skills.
- Comfortable with Excel/Google Sheets and CRM software.
- Valuable analytical and organizational skills.
- Positive, customer-focused and proactive approach.

📌 Lead Management Associate (Bengaluru)
🏢 Lagom
📍 Bengaluru